Contact TrendTap as soon as possible if an order needs to change. Production can begin quickly, so an address, size, color, or cancellation request is not guaranteed after an order is placed.
Before production begins
Send the order number, customer email, requested change, and the correct details through the Contact page. TrendTap will check the actual order state before confirming whether the request can be made.
Size or color exchanges
Approved TrendTap products are expected to be made on demand. A direct size or color exchange is therefore not automatic. The conditions shown on the product page and the verified production route for that item determine the available option. Do not mail a product to an address without receiving return instructions first.
Damaged, defective, or incorrect items
Use Order Help and include clear photos of the item, artwork, packaging, and shipping label along with a description of the problem. TrendTap will review the evidence against the product's replacement, reprint, or refund route.
For general return conditions, read Returns & Quality Issues before ordering.